Addigy Certified Expert (ACE)

Already confident with the basics?  The Addigy Certified Expert (ACE) course is designed for IT professionals ready to dive deeper into advanced Addigy features and workflows. This one-day, instructor-led training explores powerful automation tools, complex policy configurations, and real-world deployment strategies—ideal for admins managing Apple devices at scale in dynamic environments.

Fully updated for macOS 15 Sequoia and iOS 18, the course combines expert-led demos, practical examples, and interactive labs to sharpen your skills and expand your capabilities with Addigy.

At the end of the course, you’ll have the chance to take the ACE exam and earn your official Addigy Certified Expert credential - an advanced certification that showcases your expertise and supports your professional growth in Apple device management.

The certification expires one year after the exam is passed.

 By the end of this course, you will be familiar with:

• Addigy platform navigation
• Device and user enrolment methods and tools
• Device management workflows, configurations and best practices
• Apple ecosystem terminology and programs
• Automation, basic scripting and remediation strategies
• Working with the Apple and Addigy community

Module 1: Introduction to Addigy and Apple Device Management at a Glance

• Explore Addigy company overview, platform navigation and instructions on how to create users and update account settings. Leveraging and contributing to the Addigy Community. Apple, Addigy and ecosystem terminology and acronyms

Module 2: Enrolling Apple Devices in Addigy

• Understand the Addigy device enrolment process and Apple enrolment methods – including Apple User Approved MDM requirements, Apple Automated Device Enrolment (previously DEP) through Apple Business Manager/Apple School Manager, Apple Supervised Mode, implications of Device Supervision and related Apple and Addigy workflows allowed via Addigy’s agent and MDM

Module 3: Building Scalable Policies & Assessing Device States

• Define device states, create policies, policy inheritance, policy catalog, and best practices of policy layouts. Enforcement of MDM configuration profiles

Module 4: GoLive and Devices at a Glance

• Understand how to quickly find information for individual devices. Create views and use filters for better insight into managed Apple devices. Explore how to use the Scripts section on the Devices page. Understand the tools available in GoLive and Remote Control integrations

Module 5: Defining Device States, Software Deployment and Patching

• Configure installs of custom software packages and public software from the Addigy policy catalog

Module 6: Deploying App Store content with Apps & Books (previously VPP)

• Explore how to configure Apple Apps & Books integration with Addigy, how to deploy App Store apps via Addigy policies, and viewing Apple Apps & Books assets in Addigy.

Model 7: Defining Device States with MDM Configuration

• Learn about Addigy’s Apple MDM configurations, custom MDM profiles, Apple privacy controls, requirements and limitations

Model 8: Monitoring Device Compliance with Alerts and Remediation

• Review Addigy Facts and Alerts, creating & customising Monitoring items, resolving & remediating Alerts, and optional ticketing integration with alerts

Model 9: Advanced Software Deployment, Custom Facts, and Scripts

• Understand best practices and a deeper discussion on condition scripting in Custom Software, removal scripting in Custom Software, building Custom Facts, and remediation scripting within Addigy Alerts

• Globally recognised Addigy certificate
• Gain access to endless networks and resources
• Exam included (retakes available)
• ACE certification is valid for 1 year after completion