Apple Device Support

The Apple Device Support Exam Preparation course is a live, instructor-led online course designed for individuals preparing to take Apple’s Apple Device Support certification exam.

Delivered over two days, this course reviews the key topics covered in the exam, helping delegates strengthen their knowledge through expert guidance, discussions, demonstrations, and practical examples. It is ideal for IT professionals who have experience supporting Apple devices and want a structured revision course before sitting the certification.

Please note that this course does not include the Apple Device Support certification exam or exam voucher. Delegates are responsible for booking the exam separately through Apple.

 By the end of this course, you will be able to:

• Review the core topics covered in the Apple Device Support certification exam
• Refresh knowledge of supporting macOS, iPhone and iPad devices
• Understand key Apple security, networking, and data management concepts
• Apple troubleshooting techniques to diagnose and resolve common Apple device issues
• Build confidence before taking the Apple Device Support exam

• Apple Platform Fundamentals
• Device Management, Managed Apple Accounts, and iCloud
• Setup, Backup, and Recovery for iPhone and iPad
• Setup, Backup, and Recovery for Mac
• Software Updates, Device Storage, and Continuity
• Network Configurations and Connections
• Privacy and Security
• Diagnostic Tools
• Exam Preparation and Practise Questions

• Duration: 2 Days
• Format: Online - (onsite options available on request)
• Price: £500 ex VAT
• Certificate: Upon completion, participants will receive a certificate