Mac Support for PC Techs

Transitioning from supporting PCs to Macs can be challenging, but with our Mac Support for PC Technicians two-day online course, you’ll gain the necessary skills and knowledge to manage and troubleshoot macOS systems effectively. This course is tailored for IT professionals and PC technicians who are new to macOS and need to support Mac users within their organisation.

 By the end of this course, you will:

• Understand the macOS architecture and ecosystem.
• Gain proficiency in configuring, managing, and troubleshooting macOS.
• Learn the differences and similarities between macOS and Windows.
• Develop skills to support macOS users effectively.
• Master essential tools and techniques for macOS support.

Module 1: Introduction to macOS

• Overview of macOS architecture and ecosystem
• Key differences between macOS and Windows
• Setting up a Mac for the first time
• Navigating the macOS interface: Dock, Finder, and Menu Bar

Module 2: System and Security Settings

• Customising advanced macOS settings for users
• Managing user accounts and permissions
• Implementing security measures: FileVault, Firewall, Gatekeeper
• Malware detection and removals

Module 3: Applications and Utilities

• Exploring and installing apps from the App Store and online
• Time Machine backups and file recovery
• Introduction to Terminal for basic commands
• Utilising essential utilities like Spotlight and Storage

Module 4: macOS Troubleshooting

• Using Activity Monitor and Console to troubleshoot common macOS issues
• Performing system updates
• Common macOS issues and their solutions
• Performing routine maintenance and system updates

Module 5: Networking and Connectivity

• Configuring network settings: Wi-Fi, Ethernet, VPN
• Troubleshooting network issues
• Managing network shares and printers

• Duration: 2 Days
• Format: Online - (onsite options available on request)
• Price: £500 ex VAT
• Certificate: Upon completion, participants will receive a certificate.